SALES
Installation
We actively manage our installations to control quality, cost and time. We understand the importance of ongoing casino operations and focus our energies to complete our installation in the appropriate time frames, while maintaining system compliance with gaming regulations.
We utilize a sophisticated project control system utilizing MS Project for CPM scheduling. A preliminary Project Schedule and Work Breakdown Structure (WBS) has been included with our proposal, detailing all the aspects of the installation, along with milestone dates for various project phases. During the course of construction, we regularly update our schedule to monitor installation progress.
Our installations and system design are done with a view toward long-term reliability and ease of troubleshooting. Cables are clearly identified, labeled and documented in the record drawings. We pride ourselves on the neatness of the installation, because we understand that system troubleshooting is simplified when cabling and terminations are neatly arranged and equipment is logically placed and rack-mounted properly.
Design
Our CAD department regularly provides 3D "walk-through" of the surveillance and equipment rooms, based on the system layout.
Clients can actually see what their finished surveillance room will look like, long before construction begins.
Consulting
Southwest Surveillance Systems is proud to offer a variety of consulting services to assist you in your design, integration and deployment of digital video surveillance systems running on IP-based networks.
These services include consulting, system design, hardware and software installation, ongoing maintenance, and integration of digital video systems with existing analog matrix systems.
In addition, Southwest Engineering can assist in network design for wireless, lan or wan based requirements.
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Customer Training
Southwest Surveillance Systems provides Administrator, Operator and Technician training on all new installed systems. With over 25 years of gaming surveillance experience our "in-house" staff is uniquely qualified to provide training on surveillance procedures (i.e. cheating methods, detection, etc.), on various table games such as Blackjack, Roulette and Craps.
SWSS can provide Basic and advanced surveillance training to include utilization of camera's (general and suspect observations), documentation, reports, card counting/advantage play and Basic Strategy, theft detection in Cage, Soft Count, F&B, evidence handling, observation diversification, viewing and evaluating high-action play. We also can assist Surveillance and Tribal Gaming personnel in developing departmental standards and procedures.
